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Service center.

We keep your tools performing to specification, so your particle data holds up from the first scan to the last audit.

Q U I C K L I N K S

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Your cleanliness decisions are only as good as your measurements. Our service engineers know every Fastmicro system inside out, because we design and build them ourselves, at our Service Center in Geldrop.

Our Service Center supports your Fastmicro system from installation to upgrade. We train your team, maintain and calibrate your system, and keep it up to date.

Why Fastmicro service.

Maximum uptime: Fast response and preventive maintenance keep your system measuring, not waiting.

Measurements you can trust: regular maintenance, calibration and verification keep results accurate and consistent measurement after measurement.

Direct access to the makers: you talk to the engineers who develop the systems, not a general call center.

Standards-ready: service and documentation that support your work to ISO 14644-9 and ISO 14644-17.

Built to grow with you: upgrades and new (software) applications extend what your system can do.

Back up and running fast

Our support team helps you diagnose issues remotely, often solving them without a site visit. When hands-on work is needed, we send a service engineer or repair the module at our facility.

Service Center helpdesk by phone and email.
Remote diagnostics and software support.
On-site repair by Fastmicro service engineers.

Consistent results, year after year

Preventive maintenance and periodic calibration keep your system accurate and stable over time. You get documented results you can show to auditors and customers.

Scheduled preventive maintenance visits.
Calibration and performance verification with reporting.
Replacement and upgrade of parts.
Service history and documentation for audits.

We offer several levels of support that fit how critical your measurements are.

A fast, confident start

Our engineers install and commission your system on site and verify it performs to specification before handover. We then train your operators and engineers on daily use, sample handling and data interpretation. Your team starts producing reliable results from day one.

Installation and commissioning.
Acceptance testing against specifications.
Operator and supervisor training.
Refresher training for new team members.

Frequently Asked Questions

How often should my system be calibrated?

We recommend calibration and performance verification at least once a year. Your service engineer can advise you based on your usage and requirements.

Do you offer service outside the Netherlands?

Yes. We support customers globally, directly and through our regional partners.
Find an authorized partner

Can you solve problems remotely?

In many cases, yes. Remote diagnostics and software support let us find and fix many issues without a site visit.

Is training included when I buy a system?

An operator and supervisor training for 4 team members is part of installation. A refresher training can be added separately or as part of a service plan.

Get more from your system

Fastmicro tools keep improving. Upgrade kits and software updates bring new capabilities to your existing system. Our application specialists help you apply them to new measurement challenges.

Hardware upgrade kits and software updates.
Application support for new samples, surfaces and processes.
Method development and measurement advice.
Integration support, including OEM and in-line modules.

Need help with your system?

Our service team is ready to help, whether you need a repair, a calibration or advice on your system or new application.

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